#hackthefuture #Tyrannyofmetrics #blockchainleadership #digitaltransformation #questionassumptions #setnewtrends for meaningful #change :
”Gaming the metrics occurs in every realm. And gaming is only one class of problems that inevitably arise when using performance metrics as the basis of reward or sanction. There are things that cannot be measured. There are things worth measuring. But what can be measured is not always what is worth measuring; what gets measured may have no relationship to what we really want to know. The costs of measuring may be greater than the benefits. The things that get measured may draw effort away from the things we really care about. And measurement may provide us with distorted knowledge — knowledge that seems solid but is actually deceptive.” The Tyranny of Metrics by Jerry Muller (Feb, 2018)
Feedback often results in diminished individual, team and organizational performance:
“Even when negative feedback is supposed to help, it’s perceived as a threat.”
I think it starts with creating a confirming environment and confirming relationships, where feedback of all kinds won’t lead to this threat state. An awful lot about organizations just doesn’t lend itself to such an environment: Competition for promotions. Negative financial results. Downsizing. These put up walls between people. We want to build structures without so many walls. It’s hard to do. But it’s solvable. We’ve taken one step.” Scott Berinato
Performance management is not based on how our brains behave:
Question trendy business practice: Performance Management was originally published in Leadership Web 3.0 Best Practices on Medium, where people are continuing the conversation by highlighting and responding to this story.